We will be away from Tueday, April 30, 2012 to May 9,2012 for a festival.
Items paid for before Saturday at 11:59 pm eastern time will ship on Monday. All Other items will be processed upon our return. Custom items will ship either Thursday or Friday if you have sent your custom color choice and accent bead information with your payment.
I am unsure if I will have internet access as this event is out in the Blue Ridge Mountains. I will try to answer your email as swiftly as possible but hope you will be understanding about my limited ability to do so.
Thank you for your kind understanding and patronage! :)I appreciate your business and will strive to provide excellent customer service!
Custom made items will ship in approx. 3-5 business days after payment is made.
No refunds or exchanges unless item is grossly misrepresented OR returned by customer with approval of Dawn Hill Designs.
We do not accept returns for "buyers remorse."
You must contact us within 3 days of delivery for returns, to report damage, etc
We may offer a refund, exchange or merchandise credit depending on the situation.
Items damaged in shipment may be returned for repair, exchange or refund to be determined by Dawn Hill Designs.
Restocking fee of 25% charged for returns done within parameters set forth here.
All returns must be done within 3 business days. Any item returned after 14 days is ineligible for refund or exchange.